Common questions about wound healing, collagen dressings, and your treatment
Yes! Most insurance plans cover collagen dressings when prescribed by your doctor for chronic wounds. This includes:
CollagenDirect handles all insurance verification and billing for you. We'll let your doctor know if there are any coverage issues before we ship your supplies.
Your cost depends on your insurance plan:
We verify your exact coverage before shipping and will let you know your cost in advance. No surprise bills.
If your insurance denies coverage, our reimbursement specialists will work with your doctor to appeal the decision. Most denials are due to incomplete documentation, which we help resolve. You won't receive any supplies until coverage is confirmed, so you're never stuck with unexpected bills.
Yes, cash pricing is available. Contact our support team at 1-888-415-6880 for pricing information. We also offer payment plans for patients without insurance.
Collagen dressings are advanced wound care products made from natural collagen protein (usually from bovine/cow sources). When applied to your wound, the collagen provides a scaffold that helps your body build new tissue and heal faster. Think of it like adding building blocks to help repair damaged skin.
No! Collagen dressings are soft and comfortable. They don't stick to your wound like some traditional dressings, which makes removal much more comfortable. The dressing helps keep your wound moist, which actually reduces pain. Most patients report that collagen dressings are more comfortable than gauze.
Healing time varies based on several factors:
Many patients see improvement within 2-4 weeks, with complete healing often occurring within 8-12 weeks. Clinical studies show collagen can speed healing by up to 40% compared to standard care. Your doctor will monitor your progress and adjust treatment as needed.
Collagen dressings work well for many wound types:
Signs your wound is healing include:
Warning signs to call your doctor: Increased redness around wound, more pain, fever, foul smell, green/yellow drainage, wound getting larger.
It depends on your wound location and the outer bandage covering the collagen:
If your dressing gets wet, it should be changed. Call your doctor or nurse for instructions.
Your doctor will tell you how often to change your dressing, but typical schedules are:
Your nurse or doctor will show you (or your caregiver) how to change the dressing, or you can have home health visits.
Yes, staying active actually helps healing by improving circulation! However:
Good nutrition is essential for wound healing. Focus on:
Your supplies ship directly to your home:
No problem! Packages are left at your door and don't require a signature. If you have concerns about package security, you can request delivery to a UPS Store or FedEx location for pickup.
Your doctor manages all reorders through the CollagenDirect portal. When you're running low, we'll automatically remind your doctor to approve your next shipment. You don't need to do anything - we make it easy!
If you need supplies sooner, call us at 1-888-415-6880 and we'll contact your doctor.
Contact our support team immediately at 1-888-415-6880. We'll track your package and expedite a replacement if needed at no charge. Your wound care can't wait!
Collagen dressings are very safe with minimal side effects. Rarely, some patients may experience:
Most patients have no problems at all. The benefits far outweigh the risks.
True allergies to collagen are very rare. However, you should tell your doctor if you:
Signs of allergic reaction: severe itching, hives, rash spreading beyond wound, difficulty breathing. Call 911 if you have trouble breathing.
Yes! Collagen dressings are especially beneficial for diabetic foot ulcers. They help wounds heal faster and reduce infection risk. Many of our patients have diabetes, and collagen is a standard treatment for diabetic wounds.
Yes, collagen dressings are topical (applied to skin only) and safe during pregnancy and breastfeeding. However, always tell your doctor about pregnancy or nursing so they can monitor your treatment appropriately.
Our patient support team is available Monday-Friday, 9 AM - 5 PM Central Time